Support
Why can't I see an account's posts or stories?
The account is private. Only content an account has made public can be viewed; private accounts show their profile details only.
Why are there no stories?
Stories disappear 24 hours after they're posted. If an account hasn't posted one in the last day, there's nothing to show. Highlights stay until the owner removes them.
Why can't I save a reel?
Some videos are available as a preview only. Photos, stories, highlights and most post videos can be saved on a paid plan.
I bought a plan on another iPhone. How do I get it here?
Open Settings in the App and tap Restore purchases, signed in with the same Apple ID.
How do I cancel a subscription?
iPhone Settings → your name → Subscriptions → Story Viewer & Saver Pro → Cancel Subscription. Cancel at least 24 hours before the renewal date. For refunds, visit reportaproblem.apple.com.
"Can't reach the server right now"
Check your connection and try again. If you use a content filter or VPN, try another network.
Story Viewer & Saver Pro is an independent app. It is not affiliated with, endorsed by or sponsored by Instagram or Meta Platforms, Inc. Instagram is a trademark of Meta Platforms, Inc.